Frequently Asked Questions

Need to change an address or products ordered? Simply call or email our customer service team and we will make the changes for you.

Grey, Black, Pink, Navy Blue.

Adult & child sizes.

Provide hygienic re-use by retaining their effectiveness even after more than 200 washing machine cycles at 60 degrees.

Face masks should be washed after wearing at 60c using biological or non-biological washing powder. Tests have shown that the silver fabric is still active after more than 200 washes. Tumble dry.

They have undergone successful scientific testing in approved laboratories.

Our masks:

• Help protect against the coronavirus, Covid-19.
• Help protect against 99.9% of the major viruses, bacteria and fungi.
• Deactivates over 99.9% of the viruses at point of contact with the silver-based materials.

All masks are made of sustainable materials and can be safely disposed in household waste.

Our masks are available in black, grey, pink and navy blue. If you are looking to buy in bulk or to become a distributor, we may be able to provide samples. Please contact our customer service team for more information.

Based on the test results it is reasonable to infer that as a result of the OC43 testing and the success of the silver-based textile in deactivating human coronavirus it should be active against all coronavirus.

• Just browse our website and add any items that you wish to buy into the shopping cart.
• After you have finished your selection, click on ‘Checkout’.
• You will be asked for a few details that we need to be able to complete your order.

When you receive a confirmation of order from us, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice after dispatching your order.

If we do not accept your order for any reason or the price of the product has increased between the time of your order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. Depending on the reason, you may need to resubmit your order.

• You will be responsible for the product(s) as soon as they are delivered and found to be in conformity to the contract. Ownership of the products shall pass to you once we have received payment in full.
• All shortages and damages must be reported to us in writing or by e-mail within 3 working days.
• You MUST check your order upon receipt of delivery to ensure all items ordered have been received in their correct colours, quantities and condition. We will only accept errors in picking within 3 days of receipt of the goods. It is therefore vital that all orders are checked by you when they arrive, as mistakes cannot be rectified at a later stage. Also claims for goods damaged in transit must be brought to our attention within 3 days of receipt of them. We will not consider claims for damaged goods not reported within this time.
• To discuss the delivery of your order, please send an email to enquiries@everycloudsp.com. (Please include your order number in the email). We aim to respond to your enquiry within 24 hours of receipt (Monday – Friday).

Tracking information is sent out to the email address provided on your order. If you have issues finding your tracking info, feel free to reach out to our customer service team at enquiries@everycloudsp.com for assistance.